Business Process Automation

Business Process Automation

business process automationToday, IT organizations must respond to two contradictory requirements: faster creation of new services, while also reducing prices. In addition, the IT environment has become extremely complex, in both the applications and infrastructure area, which includes physical, virtual and cloud environments.

The biggest response options to these challenges are the operational part of the IT organization and process automation, which entails standardization that will be customized by the end user. Automation allows greater compliance, quality and standardized communication between the business and the IT world, leading to greater benefits for all end users.

Creating new IT services, and especially their placement in a production environment and operational maintenance, are processes in which standardization and automation can provide tools to reduce operational costs, while enabling better monitoring and management of quality IT services. When automating a process, the key issue is to cover the entire (end-to-end) process, in order to manage quality throughout its whole and, most importantly, to quickly and accurately identify where the error (or delay) can occur. In this way, the greatest effect will be achieved, whether it comes to quality management and monitoring of the process flow or the rapid and efficient elimination of errors and delays.

The greatest user benefit from the introduction of process automation is the documentation of the entire (end-to-end) process: all the steps, stages, characteristics, different relations and mutual dependencies. Security aspects and centralized recording of all activities and changes during the execution process enable full compliance with the statutory regulations and safety standards.

Automation of everyday tasks and activities can greatly increase the efficiency of IT, so as to reduce manual work as much as possible. This also reduces the possibility of human error. At the same time it is possible to define the different situations in which the system will behave when an error occurs. Specifically, there is the possibility of creating a different dynamic flow (workflow) process based on events and situations that may occur during the execution process, no matter what their cause.

Automation of Data Warehouse and Business Intelligence processes


Today, data warehouse and business intelligence environments have become increasingly complex; the amount of data grows rapidly, and the time alignment required is sometimes shorter than one day. Solution automation encompasses the entire (end-to-end) process from the collection of data through the ETL (extract, transform, load) process, to BI (business intelligence) reporting to users of the system. It enables a dynamic management, not only for the execution time of the tasks, but also for the order of their execution, control of the fulfillment of the preconditions and defining processes in case of an error or delay.

The benefits of automation of data warehouse (DW) and BI processes are:

  • Unique console (role based access) to manage the review process;
  • Dynamic creation of schedules and/or creation of dynamic scheduling tasks across the DW & BI infrastructure;
  • Management-related tasks (various scripts: stop / start services, verification of space, etc.);
  • Automation of daily DW & BI operational tasks (logs, database, backup etc.);
  • Management reporting system (creation of reports when they met the prerequisites, sending reports to users, etc.).


Enterprise Resource Planning (ERP)


Enterprise Resource Planning systems are integrated software solutions which can cover all business domains. At the beginning, ERP systems covered just the manufacturing/ repository process, and later on they have included other business processes – procurement, sales, finances, accounting, human resources and decision-support systems.  Thus, ERP systems have emerged into an integrated software solution that supports and facilitates the entire business, from the customer’s orders to the product delivery. Using IT, the ERP system follows the resources flow: materials, facilities and humans, in order to manage the production, distribution and money.

ERP systems provide important data for the decision makers, and for “what-if” simulations using data warehouse and OLAP technologies. For their functioning, ERP systems rely on client-server technology, relational database, network operating system (UNIX, Windows), and flexible IT infrastructure.


Automation of the backup processes (data centers)


Automation of the backup process and other related tasks within data centers enables tracking of the overall (end-to-end) data backup and its associated processes through a single console. Instead of time-defined tasks and duties, this allows a dynamic definition and management of the backup process, with an ability to create complex conditions of carrying out the tasks.

In this way, you will be able to cover all of interdependence, relations and sequences between the tasks and duties within the backup process.

Benefits of backup process automation are:

  • Unique console (role based access) to manage and audit the backup process;
  • Creating a dynamic schedule of the backup tasks;
  • Management-related tasks (various scripts, stop / start services, check the box, etc.);
  • Automation of daily backup operational tasks (logs, database);
  • Management tasks within the backup process related to SAN and virtual environment.


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